Effective date: 26.02.2025
Return policy
If you are not entirely satisfied with your purchase, we are here to help with our return policy.
Eligibility for Returns
Items must be returned within 14 days from the purchase date.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase is required.
Certain items such as perishable goods, custom-made products, and personal care items may not be eligible for return.
Return Process
Contact our customer support at support@allnatural.com to initiate a return request.
Once approved, we will provide instructions on how to return your item.
The customer is responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping service as we are not responsible for lost or damaged returns.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 14 business days.
Shipping fees are non-refundable.
Exchanges
If you need to exchange an item, please contact us to confirm availability.
Exchanges are processed once we receive the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue.
We will provide a replacement or full refund as applicable.
Contact Us
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Contact us
For any questions regarding our return policy, please contact us at: returns@allnatural.com
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